Refunds and Cancellations

Purchase channels

GLISSA Session Pass and GLISSA Premium can be purchased through supported channels. The cancellation and refund process depends on the channel used for the original purchase.

Google Play purchases

Purchases made through Google Play remain subject to the applicable Google Play billing and refund process.

Paddle web purchases — 14-day refund / withdrawal period

For eligible web purchases processed through Paddle, customers may submit a refund request within 14 calendar days of the transaction date, in accordance with Paddle's applicable Refund Policy and applicable consumer law.

Where applicable consumer law provides a statutory right of withdrawal, including eligible transactions in jurisdictions where Paddle provides a 14-day withdrawal period, that right will be honored in accordance with Paddle's terms and applicable law.

Certain statutory withdrawal rights for digital content may cease once access, streaming, downloading or use of the digital content has begun where the customer has expressly consented to immediate supply and acknowledged the applicable waiver of withdrawal rights.

Refund requests that are not subject to a statutory right are reviewed in accordance with Paddle's applicable refund terms. Submission of a discretionary refund request within 14 days does not itself guarantee approval.

Approved refunds are returned through Paddle to the original payment method.

Nothing in this policy limits any mandatory consumer right or remedy available under applicable law.

Cancellation

The GLISSA Session Pass is a one-time, non-recurring purchase, so there is no subscription to cancel after purchase. Cancelling a recurring Monthly or Annual subscription does not delete your GLISSA account or data. Unless a refund, reversal or applicable rule requires earlier loss of access, Premium access normally continues through the paid-through date for the period already paid.

Refund requests

If you believe there is a genuine billing issue, contact us with your purchase details. We will identify the original purchase channel, review the request under the applicable policy and law, and guide the request through the appropriate channel where eligible.

What to include when contacting us

• The email address used in GLISSA.
• Your Google Play order reference or Paddle transaction/receipt/reference, as applicable.
• The date of purchase.
• The product or plan purchased (Session Pass, Monthly, Annual or Lifetime), if known.
• A short explanation of the issue.

Support contact

Business name: Antarjyoti Neurosciences LLP

Registered / contact address:
Plot No. 45B, 1st Floor,
IT Park, Sahastradhara Road,
Dehradun, Uttarakhand, India 248001

Support: support@antarjyotineurosciences.com